1. Scope and Acceptance
BreakLag is a product of Lighten LLC, a limited liability company organized in the State of New Mexico, USA (NM entity ID 0008131492) (“Lighten,” “we,” or “us”). This Agreement is between you and Lighten LLC.
This Agreement governs your access to and use of the BreakLag application, website, relay network, API, and related services (together, the “Service”). By creating an account, installing the application, making a payment, or using the Service, you confirm that you have read, understood, and agree to this Agreement and the BreakLag Privacy Policy.
If you do not agree, please do not install or use the Service.
Language. This English version is the original of this Agreement and controls. Translations, including the Vietnamese translation, are provided for convenience only. If a translation conflicts with this English version, the English version prevails.
2. Eligibility
You must be at least 18 years old, or old enough to enter into a binding contract under the law that applies to you. If you are younger, you may use the Service only with the consent and supervision of a parent or legal guardian.
You are responsible for making sure your use of BreakLag does not violate the laws where you live or the terms of the game, distribution platform, or network provider you use.
Where the Service is available. You may buy and use BreakLag from most countries. It is not offered in, and may not be bought or used from, mainland China, Cuba, Iran, North Korea, Russia, Syria, Kosovo, Ascension Island, Tristan da Cunha, or the Crimea, Donetsk, and Luhansk regions of Ukraine, and it may not be used by anyone on a U.S. government sanctions list. Payments through Link/Stripe are also subject to the countries they support. By using the Service you confirm that you are not located in one of these places and are not such a person. We may update this list to follow the law or our payment providers.
3. Description of the Service
BreakLag is a network optimization service for online games. The Service may route suitable traffic through relay servers to improve latency, jitter, or packet loss.
Results depend on your internet service provider, your location, the game server, the time of day, and the quality of international routes. BreakLag does not guarantee that every connection will have lower ping, no packet loss, or better performance than a direct connection. In some cases a relay may not help or may even increase latency.
BreakLag is not a product of Valve, Riot Games, Steam, or any game publisher, unless an official partnership is announced in writing.
Beta. BreakLag is in public beta. Features, supported games and regions, performance and prices may change, and the Service may contain errors or be interrupted. We may add, change or remove beta features at any time. If a change materially reduces what your paid plan includes, we will tell you before your next renewal, and you may cancel as described in Section 10. Feedback you send us, including any logs you choose to attach, may be used to improve the Service. The beta label does not reduce your rights under Section 10, Section 16 or mandatory consumer law.
4. Account, Google Sign-In, and UID
You may sign in with a Google account. BreakLag receives only the identity information needed to create or link your account; Google sign-in is also subject to Google's terms and policies.
Each BreakLag account is assigned a UID used for support, entitlement management, and device sync. You must protect your login session, must not sell, rent, transfer, or share your account without authorization, and must notify us if you suspect that your account has been accessed without authorization.
5. Software License
For as long as you comply with this Agreement, BreakLag grants you a limited, non-exclusive, non-transferable, revocable license to install and use the application for lawful personal purposes.
- Do not resell, rent, sublicense, or commercially exploit the Service without permission.
- Do not circumvent access controls, device limits, or authentication mechanisms.
- Do not reverse engineer or modify the software, except to the extent mandatory law allows.
- Do not use the Service to attack networks, distribute malware, commit fraud, or conceal unlawful conduct.
- Do not interfere with BreakLag's servers, API, relays, payment systems, or measurement data.
6. Games and Anti-Cheat
BreakLag operates at the network and operating-system level; it is not designed to read or modify game memory, inject code into processes, or provide cheats.
The policies of game publishers and anti-cheat systems may change in ways BreakLag cannot control. You are responsible for reviewing the terms of your games and for stopping your use of BreakLag if a game or publisher does not permit routing/VPN services.
7. Trial and Subscriptions
An account's first subscription may start with a free trial period (currently 3 days). The trial period, the plan price, and the date of the first charge are shown on the Pricing page and the checkout page before you confirm. You must provide a payment method when you subscribe, but you are not charged during the trial.
Unless you cancel before the trial ends, the subscription converts to a paid subscription: your payment method is charged the price of the plan you selected when the trial ends, and the subscription then renews automatically as described in Section 8. Each account may receive only one trial; an account that has had a subscription or used the free trial in the app is not eligible for another. BreakLag may refuse a trial where there are signs of abuse.
Users who started the free in-app trial (which required no payment method) before that form of trial ended may use it until it runs out.
BreakLag may give invite codes to people it invites. An invite code gives a number of free days that start as soon as it is entered on the Pricing page; it needs no payment method and does not convert to a paid plan. Each code can be entered until its expiry date and by a limited number of accounts; each account may use one invite code, and only if it has never had a subscription, a bank-transfer pass or a trial. Invite codes are not discount codes, have no cash value and may not be resold. Where there are signs of abuse (for example a code sold or posted publicly, or many accounts on one PC), BreakLag may disable the code and end the free days given through it.
BreakLag sells BreakLag Pro subscriptions monthly, every 3 months, or yearly. The plan name, billing period, price, currency, and next renewal date are shown on the Pricing page and the checkout page before you confirm. Displayed prices include indirect taxes (VAT, GST, or sales tax) where applicable; the exact tax amount is calculated based on the place of residence you enter at checkout.
Each account may have only one active subscription at a time, and each subscription may use Boost on only one computer at a time.
In Vietnam, you can also buy a fixed-term pass (3, 30 or 365 days, as shown on the Pricing page) by bank transfer through payOS. A bank-transfer pass is paid once: it does not renew and has no free trial. It starts when BreakLag receives the payment confirmation and is added to any time left on an earlier prepaid pass. You cannot buy a bank-transfer pass while an auto-renewing subscription is active, and vice versa.
If you still have time remaining on a prepaid plan purchased before October 14, 2026, including a plan purchased with credits, you may continue to use it until that time runs out, and you may sign up for an auto-renewing plan after it ends.
8. Automatic Renewal
This section applies to auto-renewing subscriptions; the bank-transfer passes in section 7 do not renew. Subscriptions renew automatically at the end of each billing period (monthly, every 3 months, or yearly, depending on the plan you choose) at the price then in effect for that plan, until you cancel. By confirming payment, you authorize recurring charges to your saved payment method at the start of each new billing period. If your subscription starts with a free trial, the first charge is made when the trial ends, and the first billing period starts at that time.
For yearly plans, you will receive a reminder email at least 7 days before the renewal date, stating the renewal date and the amount to be charged. After you subscribe, you will receive a confirmation email stating the price, the renewal period, and how to cancel. You may cancel online, in the same way you subscribed, as described in Section 10.
If BreakLag changes the price of a plan, the new price applies only from the first renewal after we notify you by email at least 30 days in advance. You may cancel before the renewal date if you do not agree to the new price.
If a renewal payment fails, the payment system will retry the charge over a period of time. Your access is kept for up to 5 days from the start of the new billing period; after that, Boost is suspended until payment succeeds. If the payment still cannot be collected after the retries, the subscription is canceled.
9. Payments Through Stripe and Link
Payments are made on Stripe's checkout page. Transactions are sold through Link, a Stripe service, as the merchant of record: Link/Stripe collects payment, calculates, collects, and remits indirect taxes, sends receipts/invoices, and supports transaction-related issues. Your card statement may show “LINK.COM* BREAKLAG.” Payments are also subject to the terms and privacy policies of Link/Stripe.
Access is activated only after BreakLag receives and verifies the payment notification from Stripe. The status shown in your browser or a screenshot of a transaction is not, by itself, proof sufficient to activate access.
BreakLag does not receive or store your full card number or full payment details; your BreakLag login credentials and Google tokens are not sent to Stripe. You are responsible for having the legal right to use the payment method you provide.
10. Cancellation and Refunds
You may cancel at any time at breaklag.com/pricing → “Manage / cancel plan,” or in your Link account at link.com, without contacting support.
Cancellation takes effect at the end of the billing period you have paid for: the subscription will no longer renew, and you keep full access until the end of that period. The remaining time in the current period is not refunded on a pro-rata basis, except in the cases below or where required by law.
If you cancel during the free trial, you are not charged, and the subscription ends when the trial ends.
BreakLag does not offer an unconditional refund or a “lower ping or your money back” guarantee. Refund requests are considered where there is a duplicate charge (a second subscription created by mistake is automatically canceled and refunded), a payment error, or an error for which BreakLag is responsible. Link/Stripe may also issue refunds under its own policies, and any mandatory consumer rights to cancel or obtain a refund where you live continue to apply.
When a payment is fully refunded or disputed with your bank (a chargeback), the related subscription is canceled and your access ends immediately.
Nothing in this Agreement excludes any right that mandatory law does not allow to be excluded.
11. Updates, Maintenance, and Changes to the Service
BreakLag may update the application, change relays, protocols, or supported games, or suspend part of the Service for maintenance, security, legal compliance, or quality improvements. Some updates may be required to continue using the Service.
BreakLag will make reasonable efforts to give notice of significant changes or planned interruptions. In an emergency affecting safety, security, or infrastructure, advance notice may not be possible.
12. Data and Privacy
The processing of personal data is governed by the BreakLag Privacy Policy, published at breaklag.com/en/legal/privacy. The policy describes Google account data, UID, hashed or encrypted device information, network diagnostic data, transactions, retention periods, and user rights.
BreakLag does not sell Google account data and uses it only to provide, secure, and support the features described to users.
13. Intellectual Property
BreakLag, its logo, software, interface, documentation, and the content BreakLag provides belong to the operator or the respective licensors. This Agreement does not transfer any intellectual property rights to you.
Game names, game logos, and third-party trademarks belong to their respective owners and are used only to identify games or describe compatibility, unless otherwise stated.
14. Suspension and Termination
BreakLag may restrict or terminate your access where there are reasonable grounds to believe that you have committed trial or payment fraud, shared your account without authorization, abused the infrastructure, attacked our systems, violated the law, or materially breached this Agreement.
Except where urgent action is needed to protect systems or users, BreakLag will try to tell you the reason and provide a way to appeal.
15. Third-Party Services
The Service depends on or interacts with Google, Stripe and Link, payOS, banks, network operators, infrastructure providers, game platforms, and other third parties. BreakLag does not control the independent operations of these parties; their changes or interruptions may affect the Service.
16. DISCLAIMERS AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” BREAKLAG MAKES NO ABSOLUTE WARRANTY REGARDING LATENCY, JITTER, PACKET LOSS, CONTINUITY OF SERVICE, OR COMPATIBILITY WITH EVERY DEVICE OR GAME SERVER, AND, TO THE EXTENT PERMITTED BY LAW, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, BREAKLAG IS NOT LIABLE FOR INDIRECT DAMAGES, LOST PROFITS, LOSS OF COMPETITIVE OPPORTUNITY, OR LOSS OF DATA ARISING FROM CAUSES BEYOND ITS REASONABLE CONTROL. BREAKLAG'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PAID PLAN WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO BREAKLAG IN THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.
THE ABOVE LIMITATIONS DO NOT APPLY TO THE EXTENT THAT THE LAW PROHIBITS LIMITING LIABILITY, OR TO MANDATORY CONSUMER RIGHTS.
17. Changes to This Agreement
BreakLag may amend this Agreement to reflect changes to the Service, the law, or security requirements. The new effective date will be published, and users will be given reasonable notice if a change significantly affects their rights or obligations.
18. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the State of New Mexico and applicable United States federal law, without regard to conflict-of-laws rules. If you are a consumer, any mandatory rights under the law of the place where you live that cannot be waived by agreement are preserved.
Before filing a lawsuit, both parties agree to contact each other through the support email and negotiate in good faith for 30 days. If the dispute cannot be resolved, it will be resolved in the state or federal courts of competent jurisdiction located in Bernalillo County, New Mexico, USA, unless consumer-protection law where you live allows you to bring a claim there. This section does not limit your right to complain to a consumer protection authority.
19. Contact
Operator: Lighten LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. Support email: [email protected]. Website: https://breaklag.com.